Shipping and Delivery Conditions:
All orders are shipped with Cyprus Post registered service. Tracking number will be provided upon shipping confirmation. Please note that the on-line follow up of the shipments might have some delay. This is due to the Cyprus Post MIS system.
European Union Countries (8 - 10 working days)
Rest of the World (10+ working days depending on your country’s location)
All Shipping costs are calculated at checkout and are based on the location of the destination and the total packet weight.
All shipping prices may be changed without notice. However, once order is verified, the shipping cost for the particular order will stay fixed.
Delivery and Shipping conditions:
If and when packages are lost, delayed or damaged while being shipped from our premises to you, we will not be able to offer a refund or resend the products until the Cyprus Postal Services has effected an investigation. The time required to complete the investigation is usually 20 working days for EU orders and 25 working days for international orders from the date of filing a claim to the appropriate authority.
If you order Products for delivery outside of Cyprus, you may be subject to local import duties and taxes. You are responsible for payment of any such import duties levies and/or taxes. Please contact your local customs office for further information.
Your Right to Cancel the order
Subject to our Terms and Conditions, You may cancel your order free of charge and penalty, provided always that (i) the products have not been sent out to you; or (ii) within seven (7) days from the day after your receipt of the products. To cancel your order, please send an email to firstname.lastname@example.org and include all the details from your receipt, such as your name, the relevant – to be returned - product/s, shipping number, order number, your address etc and if you wish, the reasons for your return, albeit you do not need to provide your reasons.
Once we have been notified, we will contact you by email, to the same email address you have used to inform us about the cancellation and return. If you simply “changed your mind” please do not unpack the products and return those to us unopened. Upon receipt, we will – once satisfied that our products have been returned undamaged – promptly affect a refund to you, via the same payment method you have used. You should have your money back, minus any Bank or Paypal (etc) charges, within 7 working days from us processing the refund.
If you have opened the Product and wish to cancel, please repack everything to a state as “original as reasonably possible”. If the product is not what you have ordered, or damaged, or does not work, please inform us at once. We may be able to sort this out remotely. In any case, if you wish to return this/ese Product/s, please follow the steps above and return those to us as soon as possible, you must stay within the 7 days limit if you are a private individual, if you are a commercial organisation, you must react immediately and the 7 days limit does not apply.
Our Right to cancel the order
We reserve the right to cancel your order, if we have insufficient stock to deliver the goods you have ordered. In this case the total amount of funds payed will be returned. Bank or Paypal (etc) charges will be covered by us.